When you sign up for a Tesercom account, callers are automatically presented with an automated attendant and extension options. Assigning a dedicated phone number to an employee allows the caller to communicate directly with the employee, saving valuable time. Additionally, when a relationship has been established between a caller and an employee, a direct dial number can offer a more personal and professional way to connect.

There are two different types of callers: first-time callers and those who know exactly who they need to talk to. For first time callers, dialing the main office number and listening to the auto attendant prompts is a good way to get an overview of the options to determine who they need to speak to. For those who know who they need to speak to, a direct dial number offers callers a quick and personal way to connect with the person they need to reach.