How does the dial by name directory work?
- Callers can choose to listen to the hotline list by simply pressing “#”
- Callers are asked to type the first 3 letters of their extension
- This allows callers to bypass the standard automated attendant if they know who they are looking for.
Having an office name directory makes it easy for callers to connect
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easy setup
Tesercom's dial-by-name directory is automatically configured when you create extensions. This touch gives your business the convenience of allowing callers to connect to the desired party without having to know the extension of the person they need to reach.
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Enter the name or listen to the options
With the telephone name directory, callers can type the first or last letters of the person or department they are trying to reach. If callers want to hear the full list of options, the directory will read all available options to them. This sophisticated functionality makes your business look more established and allows callers a faster and more convenient way to connect.
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Save your callers time
Callers do not need to know your extension to reach you. Callers can simply use your company name directory to reach a specific person or department. The directory will then confirm the details and automatically connect them, saving the caller valuable time.